Privacy Policy
This policy explains how Lead Ladder Ltd ("we", "us") handles personal information you share through this website. We keep things simple: we only collect what we need to reply to you, and we don't sell your data to anyone.
Who we are
Lead Ladder Ltd. You can reach us at info@leadladderltd.co.uk or on 07943 968280. We serve customers across Great Britain.
What we collect
When you submit the enquiry form, we collect:
- Your name
- Your business name and trade
- Your phone number
- What you'd like help with (the option you choose)
We do not run advertising tracking on this site. If you accept the cookie banner, we use Google Analytics to understand how visitors use the site — see "Analytics" below and our Cookie Policy.
Analytics
With your consent, we use Google Analytics (GA4) to see which pages are visited, roughly how people found the site, and general device/location information (country or region level, not your precise address). This helps us understand what's working and improve the site — it doesn't tell us who you are.
Analytics only runs if you click "Accept" on the cookie banner. If you click "Decline", or don't respond, no analytics cookies are set and no data is sent to Google. You can change your choice at any time via "Cookie Settings" in the footer. Our lawful basis for this processing is your consent (UK GDPR Article 6(1)(a) and PECR). Google processes this data as described in their own privacy policy.
How we use it
We use your details only to respond to your enquiry, prepare your free growth plan, and discuss working together. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries.
How your enquiry reaches us
The form is submitted directly to Netlify, our website hosting provider, using their built-in form-handling feature. Netlify stores the submission and notifies us by email; no separate third-party form service is used. This website is served as static pages by Netlify.
How long we keep it
We keep enquiry details only as long as needed to respond and for reasonable business records. You can ask us to delete your information at any time.
Your rights
Under UK data protection law you can ask us to access, correct, or delete your personal data, or to restrict or object to how we use it. Contact us at info@leadladderltd.co.uk and we'll help. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
If we change how we handle data, we'll update this page and the date above.
This policy is provided in good faith and reflects how the website works today. Lead Ladder should confirm the hosting and form-processor details and have it reviewed before launch.